Refund Policy

Last updated 11th July 2024.

The company is utmost responsible for delivering the product/services within the stipulated agreed deadline and according to customer requirements and specifications indicated in the order at the time of booking. Should any of the company’s commitment’s to be violated, the customer is entitled to a partial or a full re-imbursement according to the policy.

Our policy gives you the right to request for reimbursement if our services failed to fulfil its duties towards you. As our service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied! More than 95% of our customers return with consequential orders. However, sometimes things can go wrong, and in these cases, you can always refer to our refund policy. We want to emphasize that there are only certain situations when we can offer a full refund.

  1. What do you have to do?

Actually, the only thing that is required from you is to contact our Support Team via phone or WhatsApp regarding any difficulties you may experience with your order within 72 hours from the date of final submission of the work. Sometimes the comments you provide are not quite extensive, which prolongs the process of investigation. So, in order to save your precious time and speed up the resolution, please be as specific as possible in terms of your complaints.

Once the cancellation request is received, your order is moved to Under Investigation status and we will notify you with our final decision within 7 days. Note that while the order is in the status, the money for the order is on hold, the writer cannot upload any files and revisions.

2. At our end (which is the complex part), we will take 7 business days to respond with our final decision.

3. How does it work?

We assess refund requests on a case-by-case basis as there are multiple reasons why a refund request is made. Please be informed, we may require documented proof that the quality of your order is low (e.g., scanned copy of your instructor’s feedback, plagiarism report, etc.). Should You feel it necessary to make a refund request, we will immediately send your order to “Under investigation” mode and forward it to Our Quality Assurance Department (QA). After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. In case We reimburse the money because of mistakes or some irrelevance to the initial instructions, our QA Department, at its sole discretion, evaluates the quality of the paper and refunds an amount comparable to the percentage of incorrect content in the paper and mistakes present in it.

4. What is Refund Period?

Refund Period begins on the date of submission of the order and expires on the last day of the Refund Period.

We offer 72 hours to request a refund in case you were dissatisfied with the order outcome (” Refund Period”).

In case You are not satisfied with any of the Services, you can submit a refund request according to these Terms within the Refund Period. Once the Refund Period elapses, we will not refund any amounts paid.

5. When you are eligible to get 100% back?

  1. The Order has not been assigned to a particular Writer. You can cancel your order and get a full refund any time before it gets assigned to a Writer or within 15 minutes after the order is created;
  2. In case You accidentally pay twice for the same order, we will refund You the second payment after your confirmation
  3. If for any other reason your order is sent to you after the deadline indicated in the Order Form and you do not need it anymore, you can request a full refund unless the paper has been downloaded by you. However, in such cases, you cannot use the paper as it fully belongs to our company. We can decide to utilize it at our own discretion and We also reserve the right to publish it online as a sample of our work;
  4. More than 70% of the quality of the paper is not satisfactory (depends on the number of mistakes made by the Writer). Instructions that Were listed by You while placing the order before the Writer uploaded a part of the paper or started working on the assignment.
  5. Plagiarised Content – If there is a claim that the work produced by the tutor is plagiarized, a third-party verifiable report (Turnitin) should be provided by the customer within 72 hours of receiving the said work. In case the claim is substantiated, a full refund will be issued to the customer.

6. When you are eligible to get some of the payment back?

  1. Up to 60% refund – if You cancel the order “in progress” before the deadline when less than half the time has passed*;
  2. Up to 50% refund- if You cancel the order “in progress” before deadline when more than half the time has passed*;
  3. Up to 70% refund – if your order is late, but You still have time and would like to use the paper, we will recalculate the price according to the nearest deadline option. The difference in price will be refunded to You.
  4. Up to 80% refund if the quality of the paper is not satisfactory (depends on the number of mistakes made by the Writer).
  5. Up to 80% refund if the instructions were not followed fully but some parts of the paper are still usable.
  6. Up to 70% if the Writer delivered the paper after the deadline indicated in the Order Form, but the paper was used by you.

7. When you are not eligible for a refund?